Millions of frustrated passengers are trying to figure out how to deal with the travel delay after American Airlines was forced to delay numerous flights nationwide due to “technical issues” on Tuesday morning.
A national group stop was issued around 7 a.m. EST by federal regulators, an hour after flights were given the green light. According to the Federal Aviation Administration, the ground stop lasted exactly one hour. In a statement, American Airlines said: “A vendor technology issue briefly affected flights this morning. That issue has been resolved and flights have resumed.”
The airline added, “We sincerely apologize to our customers for the inconvenience this morning. It’s all hands on deck as our team is working diligently to get customers where they need to go as quickly as possible.”
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Now those customers affected on one of the busiest travel days of the year are looking at their options, reports the Express US. According to the American Airline’s website, if a cancellation or delay causes a passenger to miss a connection, the company will rebook flights. Once you check in for your new flights, it will also automatically reroute your bags.
“Our goal is always to depart on time, but occasionally weather and other events impact our schedule – and yours,” writes American Airlines on its website. “We know your time is valuable, and we’ll do our best to get you back on track as soon as possible.”
Customers can change and view their new trip on the American Airlines app, on the company website, or through a kiosk at the airport.
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